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Release Note – July 8, 2015

ICD-10 Transition

In an effort to help you with a smooth and successful transition by the compliance date of October 1st 2015, this release of Hello Health introduces the display of ICD-10 codes.

Hello Health is licensing a technology from Intelligent Medical Objects (IMO), the market leader in medical terminology solutions. Using this intelligent tool, diagnostics are captured through that vendor’s unified terminology. The system simultaneously supports three-way mapping between ICD-9, ICD-10 and SNOMED (as required for Meaningful Use).

Be assured that none of your workflows will be impacted by this release. The ICD-9 codes will still display and you can continue searching by using the codes you are familiar with. In fact, you will notice that when searching for conditions, the same list of descriptions will be available to you.

IMPORTANT NOTE : ICD-9 codes are still being electronically sent to any 3rd party you have an interface with (e.g. other billing system, laboratory 3rd party, etc.).

Hints and Tips: Searching for diagnoses/conditions

  • When looking for a condition or looking at the condition list for a patient, you will notice that 2 codes are now displayed before the condition description. You will recognize the first ICD-9 code, and, next to it, you will see the ICD-10 code matching the description.
  • Diagnoses list with ICD-10 code Medical conditions list with ICD-10 code
  • Did you know that the Hello Health search tool for diagnoses allows you to enter multiple keywords to more easily find the code that best corresponds to the patient condition? For instance, for an arm fracture, you can specify the laterality (left or right).
  • Search tool for diagnoses allows you to enter multiple keywords
  • Did you know that you can enter a combination of ICD codes (whether ICD-9 or ICD-10) and keywords to more easily find the code that best corresponds to the patient condition? For instance, first enter the ICD-9 code you are familiar with, then refine your search with keywords.
  • Search tool for diagnoses allows you to enter multiple keywords
  • You will also notice that our search engine supports many synonyms to help you find the condition you are looking for. For instance, you can search either the word “fracture” or “broken”. If a set of keywords does not return the codes with the precision you are looking for, you can try synonyms.
  • Search engine supports many synonyms
  • ICD-10 diagnosis codes contain between 3 and 7 characters. A code is invalid if it has not been coded to the full number of characters required. This does not mean that all ICD-10 codes must have 7 characters.
    • ICD-10 codes with three characters are included in ICD-10-CM as the heading of a category of codes that may be further subdivided by the use of any or all of the 4th, 5th, and 6th characters.
    • Digits 4-6 provide greater detail of etiology, anatomical site and severity. A code using only the first three digits is to be used only if it is not further subdivided.
    • The 7th character is only used in certain chapters to provide data about the characteristics of the encounter.

Hello Health User Community: exchange Share
While these features will be updated, the same high-quality functionality you expect from Hello Health remains. Please feel free to post questions and discuss your experience with Version 7 in the Hello Health User Community.

Hello Health User Community: contact Speak
If after using our tools you need additional help, please contact our Customer Support Team. You can reach us by email at or by calling 1-866-779-1536.

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