No. Google Health has discontinued its service on January 1, 2012 so we have decided to stop supporting it as of July 25, 2011.

1. Click the Account menu at the top of the screen. The Profile tab is selected by default.
2. In the Account Settings area of the Profile section, click the Change Password? link.
3. Fill out the fields that appear and click Save at the bottom of the screen.

The information required by Hello Health to charge your card (credit, debit or HSA) is located in the Account menu, in the Payment section:

• First name
• Last name
• Card type
• Card number
• Card verification number (CVN)*
• Card expiration date

*The CVN is the 3-4 digit security number required for online transactions. On credit cards, you can find this number on the back of your Visa, Mastercard or Discovery (last 3 digits) or on the front of your American Express card (4 digits).

Yes. Your list of charges is located in the Account section.
To view the list of previous charges:

1. Click the Account menu at the top of the screen.
2. Click the Billing History tab.
3. To view detailed charges, click the Details link in an invoice row. The Invoice Details screen will open.

If you need to change the credit card used for your account:

1. Click the Account menu at the top of the screen.
2. In the Payment section, simply replace the existing information with the valid card data (credit, debit or HSA) in the New Card Number field.
3. Click the Save button.

Your card information (credit, debit or HSA) is updated.

Instead of removing your entire account, perhaps you would like to just cancel your relationship with a specific provider's practice.
That way, you will still have access to your personal health information and to any of the providers using Hello Health when you need them.

If you decide to delete your whole account and are subscribed to at least one of your provider's membership plans:

1. Send us an email at support@hellohealth.com or fill out a support request to have your account removed.
2. Please provide your date of birth and the answer to your secret question in order for us to validate your identity.

Your Hello Health personal health record is the section where you can complete all health profile information. Please take the time to review and complete your record, through the Health Record menu.

If your provider created your account, he or she already entered part of your information in the process.

Please take the time to validate the information that is currently displayed in this menu.

1. You can follow the tips to complete your PHR, including the Allergies, Conditions, Medications, Immunizations, Vitals and Social Habits sections.
2. When you have finished updating your PHR, click Save at the bottom of the screen.

Yes. You can add the name of the pharmacy where you buy your prescription drugs.

To add a pharmacy to your account:

1. Click the Care Team menu.
2. Click the Pharmacy section.
3. Click Add Pharmacy.
4. Complete the form and then click the Add button.

The Health Record menu contains the following information:

• Allergies
• Conditions
• Medications
• Immunizations
• Vitals
• Social Habits
• Library

You must subscribe to at least one of the selected provider's plans in order to schedule an appointment with him/her. You can view a provider's subscription plans in either the Team section (for providers who already are in your team) or the Find a Provider section (when looking for a provider to add to your team).

1. Put your mouse pointer over a provider in the Team section. Click the arrow to the left of the provider's picture to view his or her list of membership plans.
2. Click Expand All at the top of the list to display all the plans' details, including fees, duration and visit types.
3. Click the Subscribe link in the row of your chosen plan to become a member. An Enrollment Agreement screen appears. In the Enrollment Agreement screen, you can review the selected plan's description and read its terms and conditions. Select the checkbox and click the Confirm button to proceed to payment.
4. A Card Information screen will appear at this stage if this information is not yet specified in your account and if payment is required for the plan you are subscribing to. Otherwise, the Membership Subscription Fee screen will appear.
   
   To complete your subscription to the plan you have selected, you must enter your billing information in the Card Information window. This information will be integrated into your account. If the plan you chose holds no associated fees, you will be asked to enter your card data the first time you make an appointment. Click Save to display the Membership Subscription Fee confirmation screen. The system will validate the payment information you entered. If the balance of the card you provided has reached its limit, it will be rejected by the system. If you encounter this situation, please use another card (credit, debit or HSA).
5. In the Membership Subscription Fee screen, you can review the membership fee that is going to be charged as well as the card number that will be used for the transaction. Click Confirm to be redirected automatically to the Team section.

Note: Some providers choose to evaluate each patient's subscription request instead of accepting all patients automatically in their team. The My Requests section at the bottom of the Team page displays the list of subscription requests that are pending approval. The provider must approve your subscription before you can set any appointment. Upon approval of your subscription request, the provider info is automatically transferred to your Team where you can schedule an appointment. The main section of the Team page consists in the list of your confirmed healthcare providers.

Yes. The Hello Health platform is a great place to store your health information – you can log on from anywhere to see it.

Also, if there is currently no provider on Hello Health in your area, we will be sure to let you know when a practice empowered by Hello Health opens up near your home.

1. To log in to your personal Hello Health homepage, enter your username and password and click Login. If you have a new account, the Username is the email address you have provided.
   
   You will be redirected to your Hello Health homepage.
   
   A Hello Health License Agreement screen may appear at this stage. Select the checkbox and click the Submit button to accept the terms and conditions.
2. If you created your own account:
   
   On your Hello Health homepage, follow the tips displayed onscreen:
   • Update your Personal Health Record (PHR)
   • Check your messages
   • Find a Provider – look for a provider and him or her to your team.
   The Find a provider button will be displayed as long as you do not add a provider to your team.
   
   
3. If your provider created an account for you:
   
   If your provider has not already subscribed you to a membership plan, the Welcome to Hello Health screen appears:
   • You may have to choose your provider from the Primary care provider selection screen if more than one provider has added you to their patient panel
   • Click a plan to display its details and select it as the plan you want to subscribe to
   • Read the Terms and Conditions and then select the checkbox
   • Click the Subscribe button
   If your provider has not already entered your payment information or if the plan you are subscribing to includes fees, the Card information screen appears.
   
   Complete the form and then click Confirm. A confirmation screen appears. Click I'm Ready to begin your Hello Health experience!
   
   On your Hello Health homepage, follow the tips displayed onscreen:
   • Start creating your Personal Health Record (PHR)
   • Check your messages. Send a secure message or contact your provider.
   • Schedule an appointment
   • Change your password

Note: Some providers choose to evaluate each patient's subscription request instead of accepting all patients automatically in their team. The My Requests section at the bottom of the Team page displays the list of subscription requests that are pending approval. The provider must approve your subscription before you can set any appointment. Upon approval of your subscription request, the provider info is automatically transferred to your Team where you can schedule an appointment. The main section of the Team page consists in the list of your confirmed healthcare providers.

In order to manage a family member's account, you must first subscribe to a family plan.

1. Go to the Care Team section and select a family plan from one of your providers. The family plan is represented by a multi-user icon.
2. Click Subscribe on the selected family plan.
3. Go to the Memberships menu, at the top of the screen. Just below the description of the family plan you have subscribed to, under the Participants title, click either the Create New button (to add a participant who does not have access to the platform) or the Add button (to add a participant who already has an activation key).
4. Complete the form that is displayed, select the Delegate Access box and click Add.
5. Once the participant's account is delegated to you, his/her name is displayed in the carousel at the top left of the screen so you can select the participant and perform actions on his/her account, such as updating the health record information, scheduling an appointment, etc.

Welcome to Hello Health! Before you can to log in to the platform, you must have a username and password. Follow the next steps to create your account.

1. Go to your provider's site or to https://user.hellohealth.com.
2. Click the Join tab link.
3. Complete the secure form. All fields marked with an asterisk are mandatory. You must enter the activation key your provider has given you, at this stage (if applicable). Note: Your password must contain 6 to 12 characters, including at least 1 number and 1 letter.
4. Once you have filled out all fields, you must agree to the Terms and Conditions by selecting the checkbox.
5. Click the Submit button to access the Login form.

To view past visits:
Click the Appointments menu and the Past section. Your complete list of past visits is displayed.

Before your first in-person appointment with your provider, you will receive an email notification - if that service is part of your plan.

Please show up to the provider's office a few minutes before your appointment.

The visit is paid for with the card number (credit, debit or HSA) you provided in your Hello Health account (Account menu), so you do not have to sign anything when you leave. It is that simple!

It is up to each provider to determine whether or not he or she charges a cancellation fee. When there is a fee, the provider also determines the amount and the time frame it applies to. For example, your provider could decide to charge a cancellation fee if you cancel your appointment less than 24 hours before the visit.

To see whether or not a provider charges a cancellation fee:

1. Click the Care Team menu.
2. Select a provider from your team.
3. The cancellation fee is indicated below the list of membership plans.

Video and IM appointments work really well for follow-up visits and simple problems that do not require an office visit with a provider with whom you have an established relationship.

After you have scheduled a video or an IM appointment, you have to stay connected to the platform and wait for your provider to initiate the visit. When he or she is ready, you will get an onscreen alert message.

You have to click the Enter Chat button of the alert message for the video or IM visit to begin.

For video visits, you must have a webcam and a microphone on your computer.

It all depends on: the types of visits that are part of your membership plan, the types of visits that are included in a particular availability period (set on the provider side), and the types of visits that are included in a particular appointment category (if applicable).

1. Click the Appointments menu
2. Choose a provider from the list (if you have more than one provider on your team).
3. Select an appointment type in the What kind of visit? menu.

When you book an appointment with your provider, if all types are available, you can choose between House call, Office, IM, Video and Phone visits.

For your first visit, your provider might require to meet you in person. In such a case, you will only be able to schedule an Office visit.

1. Click the Appointments menu
2. Select a provider in the Which provider? menu. If you are subscribed to a family plan, a Who is it? menu will precede the Which provider? menu, so you can select the participant for whom you are booking the appointment.
3. Select an appointment type in the What kind of visit? menu, based on the plan you are subscribed to and the visit categories offered by your provider. All visit types might not be available for your first visit with your provider. For example, your provider might want to see you in person before scheduling virtual visits. In that case, you will only be able to book appointment times through the Office Visit.
4. In the When? section, choose your appointment date by clicking a day on the calendar. You will not be allowed to select dates on which your provider is unavailable. Available dates are represented in blue. Unavailable dates are dimmed.
5. Select the time of your appointment.
6. In the Reason for visit? section, indicate the reason for your appointment request.
7. Click Add Attachment if you want to append a file to your request.
8. Click the Schedule button to submit your appointment request. If you have not yet provided your card information (credit, debit or HSA) at this stage, a Card Information screen will appear. The system will validate the payment information you entered. If the balance of the card you provided has reached its limit, it will be rejected by the system. If you encounter this situation, please use another card.
9. When you click Schedule, a first screen appears to explain the pre-authorization process that takes place once the appointment is scheduled. Click Continue to allow the pre-authorization on your card (credit, debit or HSA).
10. A second screen provides a detailed confirmation of your visit. Click OK to close the window.
11. You are then redirected to the main Hello Health page.

Yes. When you log in to your account, your homepage shows the Appointments section (unless you have not booked any appointments yet) where you can view all your past and future visits.

You can also view your visits by:

1. Clicking the Appointments menu
2. Clicking one of these sections to access your visits by time frame: Upcoming, Past or All.

If you need to cancel an appointment:

1. On your personal homepage (Hello Health link at the top of the screen), go to the Appointments area at the bottom of the screen.
2. Go to the appointment you want to cancel and click Cancel Visit.
3. A cancellation confirmation message appears. Click Yes.

Your appointment is now cancelled. Please note that there may be a cancellation fee based on the plan you are subscribed to. If so, a message will appear and you will have the choice between going forward with the cancellation and keeping the visit in your schedule.

To pay for a visit, your card information (credit, debit or HSA) must be available in your account. This information can be entered into the system at different stages depending on your situation:

1. Your provider can enter your payment info upon creating your account (if applicable).
2. You can enter your payment info in the Account menu, in the Payment section.
3. When you subscribe to a provider's plan, if the plan holds associated fees, the Payment Information screen will appear.
4. If you have subscribed to a free plan, the Payment Information screen will appear when you book your first visit.

You only have to enter your payment information once for it to be saved into your Account page.

The information required by Hello Health to charge your card (credit, debit or HSA) is located in the Account menu, in the Payment section:

• First name
• Last name
• Card type
• Card number
• Card verification number (CVN)*
• Card expiration date

*The CVN is the 3-4 digit security number required for online transactions. On credit cards, you can find this number on the back of your Visa, Mastercard or Discovery (last 3 digits) or on the front of your American Express card (4 digits).

Yes. Your list of charges is located in the Account section.
To view the list of previous charges:

1. Click the Account menu at the top of the screen.
2. Click the Billing History tab.
3. To view detailed charges, click the Details link in an invoice row. The Invoice Details screen will open.

If you need to change the credit card used for your account:

1. Click the Account menu at the top of the screen.
2. In the Payment section, simply replace the existing information with the valid card data (credit, debit or HSA) in the New Card Number field.
3. Click the Save button.

Your card information (credit, debit or HSA) is updated.

It is up to each provider to determine whether or not he or she charges a cancellation fee. When there is a fee, the provider also determines the amount and the time frame it applies to. For example, your provider could decide to charge a cancellation fee if you cancel your appointment less than 24 hours before the visit.

To see whether or not a provider charges a cancellation fee:

1. Click the Care Team menu.
2. Select a provider from your team.
3. The cancellation fee is indicated below the list of membership plans.

Yes. Any blood work you need will be billed to you by the lab. However, in many cases, insurance covers the costs.

Not all healthcare providers on Hello Health are affiliated with insurance companies, in which case this depends on your own insurance plan.

If your plan allows you to see out-of-network providers, most – if not all – of your provider's fees will probably be covered. We will ensure you have all the necessary receipts for your insurance company.

If your insurance plan does not allow you to see out-of-network providers, and if your Hello Health provider does not accept insurance coverage, you will have to pay your provider's full fees.

If you have a high deductible plan, Hello Health is a perfect match. We will make sure you have all the necessary receipts for your insurance company.

To pay for a visit, your card information (credit, debit or HSA) must be available in your account. This information can be entered into the system at different stages depending on your situation:

1. Your provider can enter your payment info upon creating your account (if applicable).
2. You can enter your payment info in the Account menu, in the Payment section.
3. When you subscribe to a provider's plan, if the plan holds associated fees, the Payment Information screen will appear.
4. If you have subscribed to a free plan, the Payment Information screen will appear when you book your first visit.

You only have to enter your payment information once for it to be saved into your Account page.

Unfortunately not. Our customer service people are always available to answer any question you may have about Hello Health but they are not doctors.

In case of emergency, immediately dial 911

For urgent medical matters, call your physician's office.

If you need to communicate with your provider for a routine matter or for any purpose that is not an emergency, you can send him or her a secure message directly from Hello Health as long as you have a plan that includes secure messaging. You can also schedule an appointment with your provider.

To send a message to your provider:

1. Go to the Messages section and click the Compose Message link.
2. In the To field, type the first letters of your provider's name and select him/her in the menu that appears. Enter your Subject and Message. You can also append a document to your message by clicking Add Attachment.
3. Click Send to transmit the message to your provider.

No. Healthcare providers on Hello Health cannot provide any medical advice prior to your first appointment.

If you already had an established relationship with your provider before you started using our platform then there should be no problem with communicating with him or her to ask for advice.

Simply send an email to support@hellohealth.com or fill out the help form

Hello Health offers a secure message section where you receive messages from the system and your provider. Using this tool, you can communicate with your provider efficiently and securely.

System messages are automated Hello Health messages. These include confirmations when you subscribe to your provider's membership plans and when you book appointments. Messages you receive from your provider are in your Inbox, in the Messages menu.

You can see that you have unread messages directly on the Messages menu and, in your Inbox, by the blue circle to the left of the message. Click in the row of a message to read its contents.

1. Click the Account menu at the top of the screen. The Profile tab is selected by default.
2. In the Account Settings area of the Profile section, click the Change Password? link.
3. Fill out the fields that appear and click Save at the bottom of the screen.

If you need to change the credit card used for your account:

1. Click the Account menu at the top of the screen.
2. In the Payment section, simply replace the existing information with the valid card data (credit, debit or HSA) in the New Card Number field.
3. Click the Save button.

Your card information (credit, debit or HSA) is updated.

Video and IM appointments work really well for follow-up visits and simple problems that do not require an office visit with a provider with whom you have an established relationship.

After you have scheduled a video or an IM appointment, you have to stay connected to the platform and wait for your provider to initiate the visit. When he or she is ready, you will get an onscreen alert message.

You have to click the Enter Chat button of the alert message for the video or IM visit to begin.

For video visits, you must have a webcam and a microphone on your computer.

All providers on Hello Health are licensed, board certified in their field and have malpractice insurance.

A team consists in the healthcare providers that you choose to take care of you. It currently includes care providers and pharmacies.

To see your team:

1. Click the Care Team menu.
2. Click the Team section (selected by default) to view the providers you previously selected to be part of your team.
3. Pending requests are listed in the My Requests sub-section of the Team section.
4. Click the Pharmacy section to view and edit the pharmacies you have added to your profile.
5. You can find a provider by clicking the Find a Provider section and performing a search in the system.

The provider's profile contains all the information:

1. Click the Care Team menu. The Team section is displayed by default.
2. Click a provider name in the list.

On the selected provider's detailed profile page, you can view the contact information, services offered, membership plans as well as the provider's philosophy and background.

Your Hello Health personal health record is the section where you can complete all health profile information. Please take the time to review and complete your record, through the Health Record menu.

If your provider created your account, he or she already entered part of your information in the process.

Please take the time to validate the information that is currently displayed in this menu.

1. You can follow the tips to complete your PHR, including the Allergies, Conditions, Medications, Immunizations, Vitals and Social Habits sections.
2. When you have finished updating your PHR, click Save at the bottom of the screen.

You must subscribe to at least one of the selected provider's plans in order to schedule an appointment with him/her. You can view a provider's subscription plans in either the Team section (for providers who already are in your team) or the Find a Provider section (when looking for a provider to add to your team).

1. Put your mouse pointer over a provider in the Team section. Click the arrow to the left of the provider's picture to view his or her list of membership plans.
2. Click Expand All at the top of the list to display all the plans' details, including fees, duration and visit types.
3. Click the Subscribe link in the row of your chosen plan to become a member. An Enrollment Agreement screen appears. In the Enrollment Agreement screen, you can review the selected plan's description and read its terms and conditions. Select the checkbox and click the Confirm button to proceed to payment.
4. A Card Information screen will appear at this stage if this information is not yet specified in your account and if payment is required for the plan you are subscribing to. Otherwise, the Membership Subscription Fee screen will appear.
   
   To complete your subscription to the plan you have selected, you must enter your billing information in the Card Information window. This information will be integrated into your account. If the plan you chose holds no associated fees, you will be asked to enter your card data the first time you make an appointment. Click Save to display the Membership Subscription Fee confirmation screen. The system will validate the payment information you entered. If the balance of the card you provided has reached its limit, it will be rejected by the system. If you encounter this situation, please use another card (credit, debit or HSA).
5. In the Membership Subscription Fee screen, you can review the membership fee that is going to be charged as well as the card number that will be used for the transaction. Click Confirm to be redirected automatically to the Team section.

Note: Some providers choose to evaluate each patient's subscription request instead of accepting all patients automatically in their team. The My Requests section at the bottom of the Team page displays the list of subscription requests that are pending approval. The provider must approve your subscription before you can set any appointment. Upon approval of your subscription request, the provider info is automatically transferred to your Team where you can schedule an appointment. The main section of the Team page consists in the list of your confirmed healthcare providers.

You must add a provider to your team and subscribe to one of his or her membership plans before you can schedule an appointment.

1. If you are not already in the Find a Provider section, click the Care Team menu and then Find a Provider.
2. Type the name (or part of the name) of the provider you want to add to your profile and click Search. You can also select Zip Code from the Find a Provider menu and then enter your code to find providers in your area. The list of providers matching the text you entered will be displayed.
3. Put the mouse pointer over the provider you want to add to your team and click the View more link below the picture to view details on the services offered and the membership plans. The detailed provider page includes the provider's contact information, the services offered, the list of membership care plans, as well as the provider's philosophy and background information.

You must subscribe to one of the selected provider's plans in order to schedule an appointment with him/her.

Simply send an email to support@hellohealth.com or fill out the help form

The best way to proceed with this is to send the provider a secure message with the request.

The doctor may want to book an appointment before filling the renewal request or may choose to renew through the system without an appointment.

In order to manage a family member's account, you must first subscribe to a family plan.

1. Go to the Care Team section and select a family plan from one of your providers. The family plan is represented by a multi-user icon.
2. Click Subscribe on the selected family plan.
3. Go to the Memberships menu, at the top of the screen. Just below the description of the family plan you have subscribed to, under the Participants title, click either the Create New button (to add a participant who does not have access to the platform) or the Add button (to add a participant who already has an activation key).
4. Complete the form that is displayed, select the Delegate Access box and click Add.
5. Once the participant's account is delegated to you, his/her name is displayed in the carousel at the top left of the screen so you can select the participant and perform actions on his/her account, such as updating the health record information, scheduling an appointment, etc.

Yes. Your provider can manage prescriptions in two different ways with the system we use to generate them. He or she can:

• Print them and then give them to you in person;
• Transmit them directly to your pharmacy.

Let your provider know your preferred way to handle prescriptions.

Either your provider will do the blood work or he/she will direct you to a lab that will.

1. Click the Care Team menu. The Team section is displayed by default.
2. Click the name of the provider you want to delete from your team to go to his/her detailed profile page.
3. On the provider's detailed page, click the Remove From My Team button, located below the membership plan list.
4. A confirmation screen will appear. Click Yes.

All providers on Hello Health are licensed, board certified in their field and have malpractice insurance.

A team consists in the healthcare providers that you choose to take care of you. It currently includes care providers and pharmacies.

To see your team:

1. Click the Care Team menu.
2. Click the Team section (selected by default) to view the providers you previously selected to be part of your team.
3. Pending requests are listed in the My Requests sub-section of the Team section.
4. Click the Pharmacy section to view and edit the pharmacies you have added to your profile.
5. You can find a provider by clicking the Find a Provider section and performing a search in the system.

The provider's profile contains all the information:

1. Click the Care Team menu. The Team section is displayed by default.
2. Click a provider name in the list.

On the selected provider's detailed profile page, you can view the contact information, services offered, membership plans as well as the provider's philosophy and background.

You must subscribe to at least one of the selected provider's plans in order to schedule an appointment with him/her. You can view a provider's subscription plans in either the Team section (for providers who already are in your team) or the Find a Provider section (when looking for a provider to add to your team).

1. Put your mouse pointer over a provider in the Team section. Click the arrow to the left of the provider's picture to view his or her list of membership plans.
2. Click Expand All at the top of the list to display all the plans' details, including fees, duration and visit types.
3. Click the Subscribe link in the row of your chosen plan to become a member. An Enrollment Agreement screen appears. In the Enrollment Agreement screen, you can review the selected plan's description and read its terms and conditions. Select the checkbox and click the Confirm button to proceed to payment.
4. A Card Information screen will appear at this stage if this information is not yet specified in your account and if payment is required for the plan you are subscribing to. Otherwise, the Membership Subscription Fee screen will appear.
   
   To complete your subscription to the plan you have selected, you must enter your billing information in the Card Information window. This information will be integrated into your account. If the plan you chose holds no associated fees, you will be asked to enter your card data the first time you make an appointment. Click Save to display the Membership Subscription Fee confirmation screen. The system will validate the payment information you entered. If the balance of the card you provided has reached its limit, it will be rejected by the system. If you encounter this situation, please use another card (credit, debit or HSA).
5. In the Membership Subscription Fee screen, you can review the membership fee that is going to be charged as well as the card number that will be used for the transaction. Click Confirm to be redirected automatically to the Team section.

Note: Some providers choose to evaluate each patient's subscription request instead of accepting all patients automatically in their team. The My Requests section at the bottom of the Team page displays the list of subscription requests that are pending approval. The provider must approve your subscription before you can set any appointment. Upon approval of your subscription request, the provider info is automatically transferred to your Team where you can schedule an appointment. The main section of the Team page consists in the list of your confirmed healthcare providers.

In case of emergency, immediately dial 911

For urgent medical matters, call your physician's office.

If you need to communicate with your provider for a routine matter or for any purpose that is not an emergency, you can send him or her a secure message directly from Hello Health as long as you have a plan that includes secure messaging. You can also schedule an appointment with your provider.

To send a message to your provider:

1. Go to the Messages section and click the Compose Message link.
2. In the To field, type the first letters of your provider's name and select him/her in the menu that appears. Enter your Subject and Message. You can also append a document to your message by clicking Add Attachment.
3. Click Send to transmit the message to your provider.

No. Healthcare providers on Hello Health cannot provide any medical advice prior to your first appointment.

If you already had an established relationship with your provider before you started using our platform then there should be no problem with communicating with him or her to ask for advice.

You must add a provider to your team and subscribe to one of his or her membership plans before you can schedule an appointment.

1. If you are not already in the Find a Provider section, click the Care Team menu and then Find a Provider.
2. Type the name (or part of the name) of the provider you want to add to your profile and click Search. You can also select Zip Code from the Find a Provider menu and then enter your code to find providers in your area. The list of providers matching the text you entered will be displayed.
3. Put the mouse pointer over the provider you want to add to your team and click the View more link below the picture to view details on the services offered and the membership plans. The detailed provider page includes the provider's contact information, the services offered, the list of membership care plans, as well as the provider's philosophy and background information.

You must subscribe to one of the selected provider's plans in order to schedule an appointment with him/her.

The best way to proceed with this is to send the provider a secure message with the request.

The doctor may want to book an appointment before filling the renewal request or may choose to renew through the system without an appointment.

In order to manage a family member's account, you must first subscribe to a family plan.

1. Go to the Care Team section and select a family plan from one of your providers. The family plan is represented by a multi-user icon.
2. Click Subscribe on the selected family plan.
3. Go to the Memberships menu, at the top of the screen. Just below the description of the family plan you have subscribed to, under the Participants title, click either the Create New button (to add a participant who does not have access to the platform) or the Add button (to add a participant who already has an activation key).
4. Complete the form that is displayed, select the Delegate Access box and click Add.
5. Once the participant's account is delegated to you, his/her name is displayed in the carousel at the top left of the screen so you can select the participant and perform actions on his/her account, such as updating the health record information, scheduling an appointment, etc.